Program Manager

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Friends of the Children – SF Bay Area (Friends-SF) is the San Francisco chapter of a national mentoring organization with a proven track record of helping our most vulnerable children break the cycle of generational poverty.

We employ trained, full-time professional mentors – we call them “Friends” – to provide a stable, caring, and sustained relationship in each child’s life for 12-1/2 years, no matter what!  We are a school-based program working with children from kindergarten through high school graduation.

We are seeking an experienced Program Manager to supervise and guide our paid professional mentors as a team facilitator and organizational motivator.  In addition to providing ongoing support and information to staff, this role will be key in facilitating connections with our community partners and identifying resources and opportunities.  A Program Manager must know, understand, honor and support the organization’s mission, vision, and guiding principles, and must have a demonstrated desire to participate in the management of the organization.

Core Responsibilities:

  • Work with Program Director to coordinate New Friends Training and other nationally mandated trainings and other professional development opportunities. Carry out all associated responsibilities as assigned.
  • Assist the Program Director in the recruitment, selection, hiring and on-boarding of new professional mentors.
  • Assist with evaluation data collection, and implementation of best practice and data-driven programming to serve current and future needs of the organization as required.
  • Participate in recruiting, hiring and training of professional mentors as requested, including: reviewing resumes and interviewing candidates.
  • Develop monthly program calendars with a variety of activity choices for youth and professional mentors, contributing toward program enhancements to support Core Assets and long-term goals.
  • Attend additional hours of professional development workshops, trainings and/or seminars.  
  • Understand and support the organization’s mission, vision, values and principles and be able to clearly articulate the organization’s function.
  • Attend organization meetings and events as required and contribute toward occasional fundraising activities as assigned.
  • Other projects or tasks as considered necessary.

Essential Skills and Abilities:

  • Strong interpersonal skills, including the demonstrated ability to resolve conflict, and help others do the same;
  • Strong written and verbal communication skills; organizational and time management, delegation and follow-up skills.
  • Strong management supervisory skills; ability to direct, coach and motivate;
  • Demonstrated ability to influence the behavior of others to achieve necessary results;
  • In depth understanding of the role of a professional mentor, as well as of the issues faced by our program children.
  • Ability to relate to peers, subordinates, and other members of the management team, and to develop and sustain trusting, supportive relationships with them;
  • Ability to use creativity and initiative in guiding others to plan activities that continually develop children;
  • Ability to manage several concurrent issues and solve problems effectively exercising appropriate discretion and judgment, and ability to manage others in doing the same;
  • Demonstrated ability to exercise excellent judgment related to maintaining confidentiality and communicating appropriately within the workplace, and to hold others accountable for the same;
  • Ability to assist others in setting goals and developing plans to meet those goals to ensure the development of each child;
  • Ability to hold others accountable in all aspects of required performance, including completing administrative tasks accurately and on time;
  • Ability to cultivate relationships with children, families, school personnel, organizational supporters and community partners;
  • Proficient computer and keyboarding skills, proficiency with e-mail systems, familiarity with MS Outlook and comfortable in learning computer management;
  • Ability to exercise good judgment independently, in various situations and environments, and under varying levels of stress, and to develop others to do the same.

Education and Experience Required:

  • Bachelor’s degree in social work, youth development, or education strongly preferred
  • Four to six years of experience working with child related programs servicing vulnerable populations, such as schools and child welfare agencies.
  • Two years in leadership/management role with significant supervisory duties and responsibilities.
  • Knowledge of curricula development, case plans or life skills development a plus.

Other Requirements:

  • Must pass drug screening
  • Must have safe driving record 
  • Must pass fingerprint and background checks

Standard schedule: Monday-Friday, with one Saturday per month in place of a weekday

If you are this amazing person, here’s what we have to offer:

You’ll start in the early stages of a growing nonprofit

You’ll be part of a dynamic and supportive national network, with a proven, evidence-based mentoring model;

You’ll be part of a friendly and collaborative workplace, where work-life balance is respected; and

Most of all, you’ll play a critical role in helping San Francisco’s most vulnerable children change the trajectories of their lives!

Position Details:

Salary: $48,000 - 52,000, depending on experience and qualifications.

Start date: January 2019

Benefits: Full Medical, dental and vision coverage; 401(k)matching plan, basic life insurance and long-term disability insurance; 3 weeks of paid vacation and 2 weeks of paid sick leave per year, paid holidays, generous allowances for mileage, cellphone and other child-related expenses.

To learn more about Friends-SF, please go to:

Friends of the Children – SF Bay Area is committed to our community, to equal employment opportunity, and to diversity in our workplace.  We are fiercely committed to equity and will ensure that every aspect of our mission is executed with full engagement of the communities impacted by our work.

Local (San Francisco Bay Area) candidates only.

Cover letter required for consideration. 

Location: San Francisco, CA
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